Notes

We encourage our teams to work in the open as much as possible. Openness is one of our 4 team values – sharing our work openly is an excellent way to build trust and invite constructive feedback.

Read our design histories for detailed notes on current work in progress

1. Design by cliché

   Duncan Brown, Chief Technology Officer, Digital prevention services

   17 October 2025

2. Stop following the rules, start designing the NHS like lives depend on it

   Lauren Latham, Deputy Director, Primary Care and Home Testing Services

   10 October 2025

3. Can you apply service design principles to fix a fragmented NHS?

   Liz Lutgendorff, Digital Pathway Lead for breast screening

   7 October 2025

4. Why lung cancer screening is a glimpse into the future of digital prevention

   Daniel Bower, Head of Product, Digital Screening

   25 August 2025

5. An easier way to manage vaccinations in schools

   Helen Pitts, Clinical Strategy and Engagement Lead

   19 August 2025

6. Designing for the NHS shift to digital and prevention

   Rachel Hope, Director of Digital Prevention Services, interviewed on the Problems Worth Solving podcast

   6 August 2025

7. Why we are reinvesting in the NHS prototype kit

   Frankie Roberto, Mike Gallagher, Designers, NHS England

   21 July 2025

8. Building the NHS’s digital backbone: The hidden tech that delivers vaccines

   Helena Powell, Deputy Director, Vaccination Digital Services

   15 July 2025

9. The tangled undergrowth of complexity

   Liz Lutgendorff, Digital Pathway Lead for breast screening

   7 July 2025

10. I will tell everyone that you are the people who will fix digital

    Vero Jermolina, Product discovery specialist

    18 June 2025

11. Breaking siloes with a service catalogue

    Caroline Finucane, Design Lead in DPSP's Vaccination Digital Services team

    16 May 2025

12. Not all users wear smart watches: on digital design and health inequalities

    Sarah Fisher, Deputy Director of Policy, Strategy and Engagement in DPSP's Digital Screening team

    23 April 2025

13. Transforming digital services in breast screening

    Katie Sheridan, Communications Lead in our Digital Screening team

    14 April 2025

14. Why you should embrace the 'outcomes over outputs' mindset'

    Veronika Jermolina, Digital Prevention Services team

    12 November 2024

15. Products deliver outputs, services deliver outcomes

    Tero Väänänen, Head of Design

    21 September 2022